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Ticket Office Assistant


REPORTS TO: Business Manager
HOURS: Part-time, some nights and weekends (Approximately 25 hours per week)
(Tuesday-Friday, 11:45a.m. - 4:15p.m.) and 1.5 hours prior to select events


The Ticket Office Attendant is responsible for the daily operation of the Ticket Office, including selling tickets, preparing mailings, interacting with patrons, and more. If you are a detail-oriented, consumer-centric this is the perfect job for you! With a small team, each member puts their multiple talents and expertise to work and can be involved in shaping the future of the organization.

Duties and responsibilities

  • Answer phones and greet patrons with a positive and friendly demeanor
  • Sell tickets in person and over the phone with excellent customer service
  • Reply to patron requests by phone and email in a timely manner
  • Respond to off-hours Ticket Office voice and email messages in a timely manner
  • Create and manage Ticket Office procedures
  • Stay updated on current and upcoming events to effectively respond to patron inquiries
  • Prepare will-call tickets, donation requests, and mailings
  • Manage cash, check, and credit card transactions, prioritizing consumer confidentiality
  • Maintain customer database, ensuring accuracy
  • Assist with the execution of membership benefit program
  • Manage group sales, discounts, promotions, and pre-sales
  • Train, schedule and manager Ticket Office volunteers
  • Prepare reports for agents and staff, analyze data, make recommendations for improvements
  • Prepare and balance cash drawer, create deposits; reconcile deposits with Business Manager
  • Prepare and process cash bags for each event; create deposits, report totals, and replenish
  • Ensure the cleanliness and safety of the ticket office
  • Accept and direct deliveries
  • Participate in team meetings as appropriate
  • Assist business office staff with miscellaneous administrative tasks
  • Other duties as assigned


  • Excellent customer service skills
  • Comfortable with technology
  • Exceptional time management skills
  • Excellent written and verbal communication skills
  • Must project a positive, professional and polished image of the Weill Center at all times
  • Must be flexible, adaptable, reliable and willing to take on new tasks as needed
  • Self-starter, independent worker
  • Knowledge of ticketing software platforms a plus

Benefits and Compensation

  • $15/hour
  • Complimentary parking
  • Complimentary tickets for select shows
  • Job offers are contingent on satisfactory background check


To apply, please send resume and cover letter to


The Weill Center is an Equal Opportunity Employer.