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tech team

Ticket Office Assistant

POSITION: TICKET OFFICE ASSISTANT

REPORTS TO: Business Manager
HOURS: Part-time, some nights and weekends (Approximately 25 hours per week)
(Tuesday-Friday, 11:45a.m. - 4:15p.m.) and 1.5 hours prior to select events
DIRECT REPORTS: none

Overview

The Ticket Office Attendant is responsible for the daily operation of the Ticket Office, including selling tickets, preparing mailings, interacting with patrons, and more. If you are a detail-oriented, consumer-centric this is the perfect job for you! With a small team, each member puts their multiple talents and expertise to work and can be involved in shaping the future of the organization.


Duties and responsibilities

  • Answer phones and greet patrons with a positive and friendly demeanor
  • Sell tickets in person and over the phone with excellent customer service
  • Reply to patron requests by phone and email in a timely manner
  • Respond to off-hours Ticket Office voice and email messages in a timely manner
  • Create and manage Ticket Office procedures
  • Stay updated on current and upcoming events to effectively respond to patron inquiries
  • Prepare will-call tickets, donation requests, and mailings
  • Manage cash, check, and credit card transactions, prioritizing consumer confidentiality
  • Maintain customer database, ensuring accuracy
  • Assist with the execution of membership benefit program
  • Manage group sales, discounts, promotions, and pre-sales
  • Train, schedule and manager Ticket Office volunteers
  • Prepare reports for agents and staff, analyze data, make recommendations for improvements
  • Prepare and balance cash drawer, create deposits; reconcile deposits with Business Manager
  • Prepare and process cash bags for each event; create deposits, report totals, and replenish
  • Ensure the cleanliness and safety of the ticket office
  • Accept and direct deliveries
  • Participate in team meetings as appropriate
  • Assist business office staff with miscellaneous administrative tasks
  • Other duties as assigned

Qualifications

  • Excellent customer service skills
  • Comfortable with technology
  • Exceptional time management skills
  • Excellent written and verbal communication skills
  • Must project a positive, professional and polished image of the Weill Center at all times
  • Must be flexible, adaptable, reliable and willing to take on new tasks as needed
  • Self-starter, independent worker
  • Knowledge of ticketing software platforms a plus

Benefits and Compensation

  • $15/hour
  • Complimentary parking
  • Complimentary tickets for select shows
  • Job offers are contingent on satisfactory background check

 

To apply, please send resume and cover letter to info@weillcenter.com

 

The Weill Center is an Equal Opportunity Employer.