Operations & Events Manager

POSITION: OPERATIONS AND EVENTS MANAGER

REPORTS TO:  Executive Director
HOURS: Full-time, salaried, exempt; (non-standard shifts – days, nights, weekends)
DIRECT REPORTS: Technical, Facilities, and Front of House staff

Overview

The Operations & Events Manager oversees the day-to-day operations of the Weill Center, with responsibility for staff management and event coordination from concept to completion. Providing leadership across all event-related staff, this role ensures events are executed safely, efficiently, and professionally, creating a welcoming experience for artists, renters, patrons, volunteers, and partners. The ideal candidate is an organized, solutions-oriented leader with strong communication skills and experience managing events, inspiring teams, and fostering a healthy workplace culture.

Duties and responsibilities

 Operational Leadership

• Oversee the day-to-day operations of the venue, ensuring facility and staff readiness, safety, and smooth execution of all events.
• Manages and monitors employees’ workloads and timelines to promote consistent productivity and timely task completion.
• Develop, implement, and enforce standard operating procedures to ensure consistency, compliance, and operational excellence.
• Ensure compliance with all applicable licenses, permits, certifications, and safety requirements and internal controls.
• Serve as the primary operational leader during events, addressing issues in real time and ensuring collaborative and effective problem resolution.
• Manage select vendor relationships and service contracts, including ordering supplies and coordinating services; managing supply budget.
• Collaborate on long-term operational planning, capital improvements, and continuous improvement initiatives to support organizational goals and ensure operational alignment.
• Represent the Weill Center at events, conferences, and committees.

Staff Management & Human Resources

• Coordinate staff and volunteer recruitment, retention/engagement (culture building!), and recognition efforts
• Manage hiring and onboarding processes for staff, interns, and contractors.
• Supervise and support front-of-house, technical, facilities, and event staff, providing leadership, coaching, training, performance management, and corrective action as needed.
  • Conduct annual performance reviews, provide ongoing feedback, support goal setting.
• Support department leads with staffing plans and management, budgets, and project timelines.
• Oversee timekeeping processes, including review and approval of timesheets, administration of PTO and flex time, and proactive management of overtime in alignment with operational needs and labor policies.
• Ensure compliance with labor laws and regulations, HR policies, and best practices, maintaining accurate and confidential personnel records.
• Administer benefits program in collaboration with the Business Manager.
• Manage internship program, including recruitment, training, supervision, and educational institution compliance.
• Provide regular, clear communication to staff regarding schedules, procedures, events, and operational updates.
• Serve as a point of contact for employee questions on policies, benefits (insurance, 401K, complimentary tickets, etc.), scheduling, and workplace procedures.

Event Management

• Serve as lead contact for renters, providing positive interactions from inquiry to contracting and implementation.
• Serve as primary operational liaison between touring parties and venue, coordinating schedules, logistics, and communication with event staff.
• Collaborate with the technical team to coordinate technical advances and secure production requirements including equipment, security, and event staff as needed.
• Manage onsite logistics and day-of coordination to ensure smooth, safe operations and positive experience for guests and artists.
• Ensure a high-quality patron experience across all touchpoints including arrival, ticketing, concessions, merchandise, and departures.
• Implement co-promotions, VIP experiences, meet-and-greets, sponsorship activations and special experiences as applicable.
• Address issues and concerns promptly and professionally, resolving issues efficiently and diplomatically.
• Provide personalized group tours for a variety of audiences.
• Stay up to date on industry trends and best practices; assist with artist research
• Manage event budgets, monitor expenses and revenues, and complete post-event settlements and reporting to support profitability and inform future planning.
• Enforce health, safety, and emergency procedures, including crowd management and incident response; primary decision-maker during emergencies, including delays, cancellations, or evacuations.

Qualifications

• Bachelor’s degree in arts management, business management, human resources, or related field
• 3-5+ years of management and/or project management experience, preferably in events or venue operations
• Highly organized and adaptable self-starter with exceptional problem-solving and communication skills, capable of working independently and maintaining composure under pressure.
• Must be able to lift at least 50 lbs.
• Must be willing to earn Beverage Server certification (for overseeing bartenders at events) and CPR/First Aid Certification

Benefits

• Annual salary range of $55,000-$70,000 commensurable with experience
• Flexible schedule, hybrid work schedule options
• 10 days paid vacation
• Simple IRA plan with 3% company match
• Health insurance stipend
• Complimentary parking
• Complimentary tickets for select shows
• Professional development opportunities/reimbursements as agreed upon by supervisor

To apply:  Send cover letter, resume to info@weillcenter.com.  

Job offers are contingent on a satisfactory background check.

The Weill Center is an Equal Opportunity Employer.